14 Big Blunders by Tech Giants that Every Business Should Learn From
Giving Short Shrift to Customer Service The biggest blunder? Giving short shrift to actual customer service—forsaking the human touch in favor of reflexive (over) reliance on graphical user interfaces, knowledge bases, artificial intelligence (that isn’t really intelligent) and more. Perhaps understandably, tech companies live by technology, b...
Customer Service: The Missing Link for Big Box Cloud Providers
While scads of MSPs regard “service” as their middle name, the dirty secret of cloud computing is that actual service is often a promise honored in the breach. SMBs tend to gravitate to the Azures and AWS’s out of aspirational thinking or a misplaced belief that huddling with the big boys will somehow rub off on them. But even those who ...
Are Your Employees Frustrated with Their Remote Work Experience?
By Scott McDonald The COVID-19 pandemic sent small and midsize businesses scrambling to set their employees up for remote work, in many cases for the first time. While it was a big adjustment, it turns out that working from home offers advantages — waking up later, eliminating their commute, and enjoying greater schedule flexibility — that m...
It’s 2022: Is The Global Cyberwar Finally Inspiring A Collective Response?
For years now, state-funded cyberattacks have zeroed in on learning about weaknesses while stopping short of exploiting them. That was then. In what can only be described as a sea change, bad actors from hostile governments are increasingly willing to step out of the shadows. In this latest cyberwarfare campaign, the strongest perps are no longe...
Minimize the Number of Maintenance Tasks Team Members Must Do
Think “less is more.” Be realistic about what you expect from (and ask of) team members. Whatever you do, don’t give them more to do. Instead, automate the update process to the extent you can, or simply centralize your apps in the cloud. When maintenance tasks are minimal rather than burdensome, they’re vastly more likely to get done. ...
Top Network Security Trends
Next year is all about building an ad hoc community of users who follow these threats, come up with solutions, and share information. That’s the best, if not the only way, to fight and protect against a dispersed army of bad actors. – Adam Stern – Infinitely Virtual Read more network security trends at the article here. Get Secure w...
32 Experts Share Predictions for Information Security in 2022
“In 2022, look for the status quo in cybersecurity to remain both fluid and precarious. State actors — or actors supported by states – continue to represent the most insidious ongoing cyber threat, largely through aggressive moves to attack tech companies upstream.” – Adam Stern – Founder and CEO – Infinitely Virtual View Solu...
The Shape of Cyberthreats to Come – and How to Understand the Evolving Dynamic
Here's a safe, perhaps even unassailable, prediction for the year ahead in cybersecurity: the threats will keep on coming. Everything morphs, of course, but while the specifics and scope of attacks will change in 2022, nothing is likely to stop the relentless tendency of bad actors to (seek to) wreak havoc on organizations, businesses and governmen...
Why Breach Notification Matters
In response to relentless cyberattacks from unwelcome interlopers, organizations in industries of every stripe are beginning to embrace some form of breach notification as standard operating procedure. The trend, in part, reflects regulatory moves inspired by the health care sector, along with a renewed commitment to transparency among affected bus...
At 2021 PASBA Fall Management Conference in Nashville, Infinitely Virtual Affirms Value of Managed IT – No Matter the Host
"As remote work/access has become more of a necessity than an option, our Managed IT may be more appropriate for accounting firms than ever." "The conference provides an ideal opportunity for organizations to get acquainted with this compelling way to have a better experience with Managed IT, whether hosted by AWS or Azure." – Adam Stern ...
